Sapient/Nitro and Cigna are engaged in a long-running, multi-faceted UX assignment that involved overhauls of the Cigna customer portal (MyCigna); the Cigna health-care provider portal; the MyCigna physician and services search tool as well as an rework of the user registration and login process. These projects require a team of IA, design and front end developers to work quickly and efficiently to reach their multiple goals. In 2010, mid-way through the first year of this multi-year partnership, exUrban, Inc. contracted to manage this team and establish processes to help the team succeed.
Manage a series of fast moving engagements with multiple partners and many moving parts. Increase visibility into the pipeline of in-flight, completed and delayed elements. Improve communication flow across disparate groups and areas of specialty to help the team reach their goal.
exUrban, inc. established a manageable process that enabled a comprehensive overview of where individual elements were in the process, who was working on them and when it would be completed. Key steps to making this process successful were:
While we often believe that today’s digital age of instant messaging, texting and calendar sync can help reduce staff and make self-management more achievable, the strategic placement of a production partner can make all the difference in the world to budget containment, project delivery and, ultimately, improved client satisfaction.